Case Study - Speed up your queues

Overview

Freddy is a mobile application designed to enhance the notification experience across various sectors, including restaurants, government offices, bars, and post offices.

By providing a modern alternative to traditional queuing and order notification systems—such as loud announcements, visual displays, and physical buzzers—Freddy offers a cost-effective, user-friendly solution tailored to the needs of both patrons and service providers.

This case study outlines the challenges faced in different environments and how Freddy effectively addresses these issues.

Why Freddy?

In settings where queues are common, efficient notification systems are crucial for maintaining customer satisfaction and operational efficiency.

Traditional methods, such as shouting names or numbers, displaying order statuses, and using physical buzzers, often lead to confusion and frustration.

Freddy is poised to transform this landscape by leveraging mobile technology to create a seamless and modern notification system that caters to diverse environments.

Key Features

• Guest Registration: Users can easily register their order or queue number by typing, selecting from a list, or scanning a QR code. This flexibility accommodates various customer preferences.
• Notifications: Freddy sends timely push notifications and SMS alerts to inform users when their order or number is up. The app also supports smartwatch notifications for added convenience.
• Multilingual Support: The app caters to diverse clientele by supporting multiple languages and allowing users to propose new translations.
• Real-Time Guest Tracking: Service providers can see how many guests are ahead in the queue, helping to estimate wait times and manage expectations.
• Offline Functionality: In case of lost connection, Freddy offers a warning and the option to subscribe to SMS notifications.
• Accessibility Features: Freddy is compatible with screen readers and includes options for increased text size and contrast. Users can indicate their accessibility needs, prompting staff to provide additional support.
• Feedback Mechanism: Users can rate their experience, submit text or photo feedback, and share their thoughts on social media, providing service providers with valuable insights and promoting engagement.
• Staff Management Tools: The app includes a dedicated staff area for managing orders or queues, notifying patrons, and tracking pickups, streamlining the operational process.
• Multi-location Support: Freddy allows for the management of multiple service locations under a single account, simplifying administration for businesses with several branches.
• Integrations and Analytics: Freddy supports third-party integrations and provides analytics on user engagement, wait times, and customer feedback, empowering service providers to make informed decisions.

What we did